Billing Inquiry (1) - normal speed - listen only (do not write)

11. Billing Inquiry 1

letter of request

(slide 1)


Push play and listen. The whole passage is read at normal speed for you to listen for meaning. Do not write.


service plan - a contract, an agreement with a phone company 

subscriber - a person who has an agreement with a phone company

caller identification - knowing who is calling 

pamphlet - the little booklet that tells about your phone company's 

                various offers or products

premium - something that is more expensive

authorize - give permission to

When you finish listening, click the right arrow to move to the next slide,